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Return Policy

 

We strive for customer satisfaction and we want all our customers to be happy with their purchases. If you have a specific question/case that does not fall within this policy, please don’t hesitate to email us at contact@auttorama.com.

If your product arrives damaged in the mail, during manufacturing, or the product does not arrive within 15 business days (domestic) and 30 business days (international) - Auttorama LLC will review the order that you get a replacement product or possibly, a refund. 

Refunds are reviewed and approved on a case-by-case basis, in general, products that have been kept for longer than 20 days may not be returned. Additionally, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered or not wanted. 

Refund & Cancellation

We try to make our customers happy and we will make exceptions wherever possible to ensure a satisfactory customer experience when buying our products.

A. Once the order was placed and received it by Auttorama LLC, we will ship it within 3- 7 business days, processing time. We expect our customers to provide us with a correct delivery address during the ordering process. In such cases, we won’t be able to guarantee a return if the error was due partly to the purchaser.

B. In the case where our local printing partners are not able to deliver the ordered merchandise for us and they are not able to fulfill their contractual obligations, then we will inform the customer immediately that the product ordered is not available. We want to ensure our support of our American local printing partners so we are often choosing the local suppliers. This means they may need some time to adapt to our high amount of orders but we want to grow with them and support the local community. We will however inform you the customer immediately in case there are any delays, therefore this does not result in a non-refundable case.

C. Once the goods are shipped the risk of goods that may be damaged or perished passes on to the buyer, this means that we, Auttorama LLC will not be liable for any damages caused by the shipping company.

 

Shipping information & Returns

1. Once you have confirmed the order via pressing the “Checkout” or similar button, shipping information such as address or name cannot be changed. In the case of an issue with the order please contact us at your earliest convenience (contact@auttorama.com). We are not responsible for notification in such a case and change the order, nevertheless we will do our best to help resolve the issue. This means that there are no rights for the user to receive the replacement of products in dispute due to an address mistake. All of this is subject to investigation and will be evaluated on a case-by-case basis.

2. auttorama.com will review the replacement of Products or refund requests within 30 days of placed order. If there are product quality issues, a product is missing auttorama.com will replace such a product with a new product. To issue a refund process based on the aforementioned reasons, auttorama.com can be contacted via our support form. Refund requests will be processed within ten (10) working days. auttorama.com is not responsible when the purchaser has provided inaccurate information, such as a wrong name or address. In such a case, the additional costs - such as return shipping or replacement containers need to be carried by the customer.

3. Information about quality: Colors can change between devices and display settings. By ordering a product with auttorama.com, you are agreeing that you acknowledge this and products attempting to be returned for these reasons may not be eligible for a return. We guarantee a high-quality product, however, nuances in colors are not up to our control as every individual may have a different device they view their prospective order on.

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